Frequently Asked Questions and HelpFul Tips

How can I move from field to field when I'm entering information into the page?
The TAB key will take you from one box to the next on any given page. Holding the SHIFT key while hitting the TAB key will return you to the previous text box.

What information is required for my organization and my event?
All required fields are marked with a red asterisk. You must enter information into the required fields. Not doing so will result in error messages and an inability to save your event.

I filled in my information, now I've gotten a screen that tells me to fill in all of the required fields and lists certain fields. What does this mean?
If the information you provide in any section is incomplete, because you missed filling out any required fields, you will be redirected back to the entry page. Any fields that need to be changed or completed will be displayed at the top of the page, in BOLD RED. You must correct and complete these fields in order to save your event information and continue with your session.

I forgot my password or I'd like to change my password to something more memorable?
If you have forgotten your password, you can click on the link that says "Help! I've forgotten my password" on the Home page. You will be directed to enter your user ID, which is your complete e-mail address. After entering your user ID, click on "reset my password." An e-mail will be sent to you to confirm the password change. Follow the directions in the e-mail to confirm the password change and a new password will be sent to you. You can then return to the EventFinder site and login with the new password.

If you would like to reset your password, login to the EventFinder and click on the users tab. You have two options: 1) To create your own, enter a new password in the box titled NEW PASSWORD and click SAVE. You will be automatically redirected to the list of all users and an e-mail confirming the change will be sent to the e-mail address listed on the updated account. 2) You can also check the box that will automatically generate a new random password for the user. You will be automatically redirected to the list of all users and an e-mail confirming the change with a new randomly generated password will be sent to the e-mail address listed on the updated account.

What do I do if I’ve forgotten my userID or the e-mail I enter as my userID is not found?
Please fill out our support form. The site administrator will look up your information and assist you in retrieving your login information.

How can I make the most of my event description?
If your description is long you may consider writing your description in a Word document (or some other application with spell check) then copy and paste it into the description field. There is a 2,500 character limit in event description field so you can also check your character count in word. By using Word you also can save your description on your computer for use at a later date or for other projects. Incomplete information and descriptions are a disservice to your hard work and will prevent your event listings from being shared with other sites.

It is also a good idea to repeat your organization name in your description (ie: begin with "[Your Organization] presents…”) This is good marketing practice and also makes certain that your organization's name appears in listings on other Web sites, such as DiscoverOhio.com, that do not display the presenting organization name in their search results.

Why is the information on the Event Info page in the Ordering Information section “Ordering Information” fields already present when I go to add an event and what do I do if it is incorrect?
The URL and phone fields in this section pull information from the Organization Information you entered when you registered. If you need to change this information, exit the event edit mode and select the Organization Information link on the Primary Navigation. The fields that push this data are Box Office Phone and Organization Web site.

If these fields do not fill in automatically when you are adding an event it is because this information is missing from your Organization Information page. Go to the Organization Info link at the top of the page, add box office (which should also be used for general phone even if you don’t have a box office) and Web site info and the information will pre-populate in the event add mode.

I tried to register my organization because I didn’t see it on the list of Organizations on ArtsinOhio.com but OEF is telling me that I’m already registered. Why is this happening?
E-mail addresses are the unique identifiers in the OEF system. The EventFinder will not allow the addition of a user with an e-mail that already exists in the system. This sometimes happens when one person handles the EventFinder administration duties for two different organizations or the person is still listed as a user at an organization at which they used to work. If you should encounter this problem while attempting to edit a user, please use a different e-mail or contact the site administrator.

I have an event that reoccurs each year. Do I have to reenter all of the information from last year?
If an event that is already in your events list will be reoccurring you may want to keep it and simply change the dates when you have the new information. No past events will show up to an ArtsinOhio.com user so you may keep past events in your list as long as you like without concern that the information will be seen by ArtsinOhio.com users.

Click on “Events” in the primary navigation, then choose “past events,” select the event which will recur, go to the schedule tab, clear all dates and enter your new dates. Once future dates are entered and saved the event will appear on your active event list.